28Sep/0913
Social Media vs Institutions
So you think you've heard every perspective there is about social media and why companies should take notice? Think again. What I hope you understand after reading this is the true importance of social media and why most companies don't have a clue as to what it means for their business, customers, employees and their competitors.
Do You Deliver A Superior Customer Experience?
The answer would be NO. Chances are your company is NOT delivering a superior customer experience. So is this what's important about social media? The answer is... Partially.